Refund policy
At Mielle.pk, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations. That's why we offer a 7-day refund policy to give you peace of mind when shopping with us.
Here's how our refund policy works:
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Eligibility: To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
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Time Frame: You have 7 calendar days from the date you received your item to request a refund.
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Refund Process: To request a refund, please contact our customer support team at +14375238592. Please provide your order number and details about the product you would like to refund. We will guide you through the process and provide you with a return authorization if applicable.
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Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for returns.
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Inspection and Approval: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Refund Method: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
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Exclusions: Please note that certain items are not eligible for refunds, including gift cards, downloadable software products, and personalized/customized items unless they are defective or damaged upon receipt.
If you have any questions about our refund policy, please feel free to contact us. Your satisfaction is our top priority, and we are here to assist you every step of the way.
Team,
Mielle.pk
+14375238592